Privacy Policy

Last Updated: January 1, 2026

Best Umbrella Australia ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestumbrella.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter (if available)
• Participate in surveys or promotions
• Contact us via email

This information may include your name, email address, and any message content you provide.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and your visit, including:

• Your IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view on our Site
• Time and date of your visit
• Time spent on pages

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Site
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyse trends, usage, and activities on our Site
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalise and improve your experience on our Site

Affiliate Disclosure and Third-Party Links

Our Site contains affiliate links to Amazon Australia and potentially other retailers. When you click on these links and make a purchase, we may earn a commission at no additional cost to you. These third-party sites have their own privacy policies, and we have no responsibility or liability for their content or activities.

When you click an affiliate link and are redirected to Amazon or another retailer, their privacy policy governs the collection and use of your information on their site. We encourage you to review the privacy policies of any third-party sites you visit.

Analytics Services

We may use third-party analytics services such as Google Analytics to help understand use of our Site. These services collect information sent by your browser as part of a web page request, including cookies and your IP address. Their use of this information is governed by their respective privacy policies.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Under Australian Privacy Principles and applicable privacy laws, you have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@bestumbrella.com.au

Website: Contact Form

Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.